Terms of the Limited Warranty
WHAT IS COVERED?
TIMEPIECES - The Limited Warranty covers defects in material and workmanship for the duration indicated on the Certificate, starting from the date of release from the workshop. During the warranty period, the watch case construction, the movement (excluding the Date Display), the hands, dial, bracelet links and buckle are the only components covered by the terms, within the limits specified by ISO 764, 1413 and 2281 standards.
BRACELET - The GAVOX Limited Warranty covers defects in material and workmanship for the duration described above, starting from the date of delivery. During the warranty period, the links and buckle are the only components covered by the terms.
WHAT IS NOT COVERED?
The Limited Warranty does not cover crystal, crown, Inline Lever Escapement, Chronograph Mechanical Command and Date Display; beyond the limit specified by ISO 1413. Neither does the Limited Warranty cover improper setting of a spring bar by the user. After changing a strap oneself, the user should always make sure that it is firmly held in place before wearing the watch.
The Limited warranty is voided in case of:
Modifications Repair, open-case inspection, tweak or modification by an unauthorized party with parts not specifically recommended by GAVOX.
Damage not attributed to a defect in material and workmanship.
Any damage to parts including bracelet material, crystals, spring bars and finish, intentional or accidental misuse or abuse, improper handling, negligence or lack of care, excessive wear and tear, forgetting the watch in a pocket and putting it in the washing machine or tumble drier, natural disaster or improper exposure to water or solvents use under conditions which exceed the watch manufacturer's water resistance as specified by the ISO 2881 standard. Basically, any exposure to abrasive, caustic or slippery materials, oil or solvents, heat, and high fluid pressure or high-stress shocks.
In the unlikely event that an article is defective and requires service under the terms of the GAVOX Limited Warranty, the user should first contact GAVOX at INFO@GAVOX.COM to explain the situation and get information on how to proceed.
It is recommended to return the watch carefully packed and well protected from shocks, using a certified, insured and traceable shipping solution. The user is responsible for postage charges and any insurance for shipment to the service facility, and GAVOX shall have no obligation to repair, replace or refund until the user returns the defective product to GAVOX.
WHAT GAVOX WILL DO
Once the article is inspected and a defect is found due to material or workmanship, GAVOX will offer at its discretion, to either:
repair the article
replace it with either a new or like-new article, provided that it has functionality at least equal to that of the product being replaced
refund the article based on the amount initially paid
If the Limited Warranty applies, the repaired or substituted article will be returned at the expense of GAVOX.
If the problem with the watch is not covered by the warranty, or if the warranty has expired, after examination of the article by GAVOX, the customer will be submitted a repair quotation or a replacement offer for approval.